Please note that we only ship to addresses within New Zealand

Thanks for shopping with us online. If there is anything you particularly would like to view or buy online just shoot me an email (neil.stott@gustoandgrace.co.nz) or use our contact us form and I can add them to the shop for you.

International Customers (outside New Zealand) – as much as we love the global marketplace and our existing international clients, we DO NOT SHIP internationally at present. For a variety of reasons (freight costs, insurance, security, customs/tax/duty issues etc.), we have decided to focus on New Zealand for the time being.

NB: If you live outside New Zealand you may still buy from us for delivery to family and friends in New Zealand.
NB 2: If you live outside NZ and need something from us (e.g. you can’t source locally), please contact us with the details and we’ll see if we can make it happen.

NZ customers, we are here to help and appreciate your business and support. When you get to the checkout stage of your purchase you’ll need to select the freight option that best suits your purchase and delivery address – the options are featured below. Plus at the checkout you’ll need to tick that you accept our terms and conditions. Here they are in black and white (with a bit of red and blue thrown in for good measure):

Payment:
All of our prices are in New Zealand Dollars (NZD). We currently accept Visa and MasterCard via DPS secure checkout.

Shipping:

PLEASE NOTE: We ship ALL items to addresses within New Zealand.

Your Gusto & Grace Online purchase will be superbly packaged and protected for delivery. We use PBT Couriers for delivery to the main centres and NZ Post for rural and smaller provincial towns.

The majority of our orders will ship from Gusto & Grace in Newmarket, Auckland. Occasionally it may be more efficient to ship from our Wellington store, Creative in Lower Hutt. Please note the contact details for both stores can be found on our ‘Contact Us’ page, but please email us any issues in the first instance. If you do ring us, please note that we may be busy packing orders or serving at the counter. If your call is not answered and you leave a message, we will endeavor to respond to all messages as soon as we can.

Estimated Delivery Times:
Most orders for items that are ex-stock will be dispatched within 1-2 business days. Delivery times vary depending upon the delivery location. Typically 1-2 days North Island main centres, 2-3 days South Island main centres.
PLEASE NOTE: Rural and some residential areas may require an additional day (or 2) delivery time.

Deliveries are made Monday through Thursday only. If you confirm an online purchase on Friday we will ship your order on the following Monday (rather than it sit in a courier warehouse over the weekend).

Please note that a very small number of orders require extra processing time for various reasons.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.

P&P charges (Courier or NZ Post plus packaging):
Courier and post charges are expensive! We on-charge you our cost and do not attempt to make any margin on post and packaging rates. For NZ deliveries we ship with PBT Couriers (excluding PO Boxes and Rural Delivery) or NZ Post and you get to self select your freight option at the checkout. However we will be watching and our team are sharp, so no trying to pull the wool. We know that a 50cm Karlsson clock will not fit in an A5 courier bag, and we actually know where all the towns and cities are in the world!  And if you select the wrong rate and end up paying too much we will refund the difference. Our selection of freight options at the checkout look like this:

PLEASE NOTE: At the checkout you must tick the checkbox and ‘self select’ the freight option for your delivery.

NZ Delivery Customers:

Small Jewellery & Watch Orders Nationwide: $5.00 (small jewellery, cufflink & watch orders only within NZ. PBT Couriers A5 Courier Bag PBPak5. 1-3 day delivery time, Rural delivery addresses will be sent with NZ Post. Typically for the small stuff <500 grams)

Auckland City: $7.00 (PBT Couriers to main metropolitan Auckland area for parcels up to 15kg – excludes rural delivery addresses. Deliveries to rural addresses will go with NZ Post)

North Island: $14.00 (everywhere else in the North Island of NZ outside the main Auckland area)
South Island: $19.00 (everywhere on the mainland NZ, usually a 2 -3 day delivery time)

Large Clock (>40cm diameter): $26.00 (this is a nationwide rate and reflects the very real cost of bulky deliveries)

Walk in and pick up from us:  No Charge (but you must indicate which store you will collect from and who will be collecting- name and mobile phone contact in the special instructions section at the checkout)

Our couriers do not deliver on weekends. Bulky and/or fragile items (e.g. clocks) will require additional packaging and may incur extra delivery charges. We will advise you of these should this be necessary.

NB: at the checkout please select the appropriate freight option for your order for NZ delivery. PLEASE NOTE: you must tick the checkbox and self select the freight option for your delivery.

Returns:

In the unlikely event that you need to return an item to us, please let us know via email to: admin@gustoandgrace.co.nz
Please make contact with us if you are unhappy for any reason as soon as possible after you receive your delivery.

We are committed to your complete satisfaction with any purchase from Gusto & Grace. Our products usually come with standard supplier and/or manufacturer warranties. These differ from each supplier, so if you have any doubts or issues with your purchase please let us know.

We do stand behind all our products and most items will be checked for quality and performance prior to dispatch. However, in the slim chance you do receive something from us that is flawed or arrives to you damaged we will pay for the return shipping of the item and either arrange a full refund or an exchange – whichever you prefer.

In the unlikely event that your delivery looks like it has been damaged in transit and it is a ‘signature required’ courier delivery, please sign for it ‘Subject to Inspection’, inspect the package immediately and let us know asap if the goods have been damaged in transit. We will need to initiate a claim with the freight company.

In all cases of you being less than satisfied upon receipt of your delivery, please advise us immediately.

As you would probably expect and appreciate, if you accidentally stuff up and bugger an item, or the dog chews it, or you drop it while hanging it on the wall, we offer our commiserations and condolences, but sadly we cannot offer refunds or exchanges in these circumstances.

However, if for any reason you simply change your mind on your order, we will be happy to exchange for an alternative item, swap for gift vouchers or a credit note that can be used at a later date.

The item(s) being returned for exchange or credit MUST be in mint saleable condition, returned within 7 days of receiving acceptance advice from us AND must be returned in the original packaging (including any gift box the item may have come in). You must arrange this with us prior to sending anything back to us. You will be responsible to pay for the return shipping of the item. No exchange will be arranged until we have received the returned item. Please note that we cannot refund or exchange the cost of sending you the item in the first place.

Return Delivery Address;
If you have received confirmation from us that we will accept a return for a refund, exchange or credit, our return address is:

Gusto & Grace
Westfield 277 Shopping Centre
277 Broadway
Newmarket
Auckland 1023
Attn: Online store returns

Privacy:
Your privacy is of the utmost importance to us at Gusto & Grace. Information that we obtain from our customers will never be shared, distributed or sold to a third party.

Security:
Secure Shopping: We do not receive or hold your credit card details at Gusto & Grace.
When you place orders on our site, you are redirected to DPS secure hosted payment service where payment information is securely entered and processed. Once the payment is completed by DPS, you are returned to our website for payment confirmation.

To find out more about DPS click on the following here http://www.paymentexpress.com/